面向智能客服系统的情感分析技术

该文以阿里小蜜为例,对智能客服系统中的情感分析技术进行比较全面的介绍,包括情感分析算法模型的原理及其在智能客服系统的多个应用场景中的实际落地使用方式和效果分析。智能客服在解决客户高频业务问题的同时,也需要给客户提供多维度的、具有类人能力的助理、导购、语聊和娱乐等服务,提高客户对智能客服机器人的整体满意度。在此过程中,情感分析技术在机器人类人能力建设中起到了至关重要的作用。该文围绕智能客服系统中人机结合的服务形式,从六个维度总结和介绍了情感分析技术在智能客服系统中的应用场景,包括用户情感检测、用户情感安抚、情感生成式语聊、客服服务质检、会话满意度预估和智能人工入口。     

基于“动态学习数据分析”的智慧课堂 评价考核体系构建

This paper firstly describes the current situation and limitations of learning evaluation and assessment in colleges and uni- versities; then, it analyzes the possibility of implementing the learning evaluation and assessment based on "dynamic learning data analysis"; then, it describes the design process of the learning evaluation and assessment system in detail; finally, it determines the various assessment items and carries out quantitative processing to better apply them to actual teaching.     

无线电综合测试仪校准装置的研究及其不确定度分析

This calibration device of radio comprehensive tester is studied and established in this paper. It solves the verification and calibration of a large number of general-purpose radio comprehensive testers. The calibration device consists of four calibration sub- systems and calibration software system, including RF generator, audio generator, audio analyzer and RF analyzer. It also researches on the configuration of standard equipment and analyzes the uncertainty of the calibration devices, ensuring accurate and reliable val- ue transfer.     

An interval observer for uncertain continuous‐time linear systems

To design robust interval observers for uncertain continuous‐time linear systems, a new set‐integration approach is proposed to compute trajectory tubes for the estimation error. Because this approach, the order‐preserving condition on the dynamics of the estimation error is no longer required. Therefore, synthesis methods can be used to compute observer gains that reduce the impact of the system uncertainties on the accuracy of the estimated state enclosures. The performance of the proposed approach is showcased through illustrative numerical examples.     

Discrete‐time sector based hands‐off control for nonlinear system

This article presents a hands‐off control design for discrete‐time nonlinear system with a special type of nonlinear sector termed as “discrete‐time sector.” The design method to define the boundary of a discrete‐time sector is done with control‐Lyapunov function. The generalization of nonlinear system is viewed in the perspective of a comparison function. By means of a proposed sector, a switching control is designed such that no control action is experienced inside the sector thus, saving unnecessary control efforts. However, to study the robustness for discrete‐time system, a hands‐off control is modified to ensure the monotonic decrease in the energy of the system. Finally, the proposed approach is verified with the simulation results.     

Systematic convergence of nonlinear stochastic estimators on the Special Orthogonal Group SO(3)

This paper introduces two novel nonlinear stochastic attitude estimators developed on the Special Orthogonal Group with the tracking error of the normalized Euclidean distance meeting predefined transient and steady‐state characteristics. The tracking error is confined to initially start within a predetermined large set such that the transient performance is guaranteed to obey dynamically reducing boundaries and decrease smoothly and asymptotically to the origin in probability from almost any initial condition. The proposed estimators produce accurate attitude estimates with remarkable convergence properties using measurements obtained from low‐cost inertial measurement units. The estimators proposed in continuous form are complemented by their discrete versions for the implementation purposes. The simulation results illustrate the effectiveness and robustness of the proposed estimators against uncertain measurements and large initialization error, whether in continuous or discrete form.     

Stability and stabilization for singularly perturbed systems with Markovian jumps

This article focuses on the stability and stabilization problems of singularly perturbed jump systems. Here, the singularly perturbed parameter (SPP) is also with Markov switching and satisfies any with positive bound predefined. First, stability conditions expressed ?_i‐free but involving its bound are developed by constructing an ?_i‐dependent Lyapunov function. Then, a method for state feedback stabilization controller depending on SPP is proposed, whose conditions are given in terms of linear matrix inequalities. Moreover, some special cases about deterministic SPP are considered too. Finally, two practical examples are used to demonstrate the effectiveness and superiorities of the proposed methods.     

Polynomial filtering for nonlinear stochastic systems with state‐ and disturbance‐dependent noises

This article is concerned with the polynomial filtering problem for a class of nonlinear stochastic systems governed by the Itô differential equation. The system under investigation involves polynomial nonlinearities, unknown‐but‐bounded disturbances, and state‐ and disturbance‐dependent noises ((x,d)‐dependent noises for short). By expanding the polynomial nonlinear functions in Taylor series around the state estimate, a new polynomial filter design method is developed with hope to reduce the conservatism of the existing results. In virtue of stochastic analysis and inequality technique, sufficient conditions in terms of parameter‐dependent linear matrix inequalities (PDLMIs) are derived to guarantee that the estimation error system is input‐to‐state stable in probability. Moreover, the desired polynomial matrix can be obtained by solving the PDLMIs via the sum‐of‐squares approach. The effectiveness and applicability of the proposed method are illustrated by two numerical examples with one concerning the permanent magnet synchronous motor.     

Development of a statistical model to classify driving stress levels using galvanic skin responses

Many studies have demonstrated the strong relationships between physiological responses and driving stress, but they have done little to build a model that could be used to identify a driver's stress accurately in real time. The objective of this study is to develop a model that accurately classifies driving stress by monitoring physiological responses—specifically galvanic skin response (GSR). GSR data were collected from nine drivers with licenses obtained in the US in real road driving situations with two stress conditions—rest period (low stress) and highway or city driving (high stress). The validation drive was performed by one driver with licenses obtained in South Korea in real long‐term road driving situations with two stress conditions—rural area (low stress) and highway or highway under construction (high stress). Those two conditions were used to build a binary logistic regression model to classify low stress or high stress based on a driver's measured hand GSR. The overall classification accuracy of the developed model was found to be 85.3%, and the accuracy of cross validation, with a testing dataset, was found to be 83.2%. A simple logit model was developed to identify drivers' stress by incorporating their GSR data. The developed model can be embedded in a wearable device equipped with GSR sensors for drivers to detect their stress level in real time.